Return & Refunds Policy

At Rosalind Wanders, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer a return and refund policy under the following terms.

1. Return Eligibility

You may request a return if:

• The item is defective, damaged, or incorrect upon arrival.
• The item is unused, in its original packaging, and in the same condition as received.
• The return request is made within 14 days from the delivery date.

Note: We do not accept returns for items damaged due to misuse, normal wear and tear, or accidental breakage.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our support team at [[email protected]] within 14 days of receiving your order.
2. Provide your order number, item details, and a clear photo or video showing the issue.
3. Our team will review your request and provide return instructions if eligible.
4. Once we receive and inspect the returned item, we will process your refund or replacement within 7 business days.

3. Refund Process

• If approved, refunds will be processed within 7 business days after receiving the returned item.
• Refunds will be issued in the form of store credit or an exchange, as we do not process cash refunds.
• If a replacement is requested, we will ship the new item within 5-10 business days after approval.

4. Non-Returnable Items

The following items cannot be returned or refunded:

• Items that have been used, washed, or altered.
• Items returned without prior authorization.
• Clearance or final sale items.

5. Late or Missing Refunds

If you haven’t received your refund within the specified timeframe, please:

• Check your email for confirmation of store credit.
• Contact us at [[email protected]] for further assistance.

6. Changes to This Policy

Rosalind Wanders reserves the right to modify this policy at any time. 

For any further questions regarding our Refunds & Return Policy, please email us at [email protected].